Information: Terms of Sale
These Terms and Conditions governing the selling of products marketed by Tecnocamper sas owned by Peluso Stefania & Co. (Seller) to the users of the website www.tecnocamper.com (Customers).

Placing orders
The Customer, once they have completed all the relevant data for billing and shipping, are able to place their order via the website www.tecnocamper.com
By placing an order in the manner set out on the website www.tecnocamper.com, the Customer agrees to having read all the information provided during the purchase process, agrees to the general terms and conditions and to the conditions of payment set out in the sales terms.
The contract stipulated between the Seller and the Customer is considered concluded by the acceptance, even if only in part, of the order on the part of Tecnocamper sas owned by Peluso Stefania & Co, who reserves the right, at her discretion, to accept the order.

Acceptance of orders
All orders are subject to acceptance by the Seller, who will inform the Customer of either an acceptance (taking charge) or a rejection (cancellation) of the order as quickly as possible. The Seller reserves, at their discretion, the right to cancel any orders in the case of material based errors on the behalf of the Customer or in the event the credit situation of the Customer suggests cancellation will occur.
Orders are taken during working hours, Monday to Friday and are shipped within two working days after receipt of payment unless specified otherwise in the particular product’s information. Receipt of payment is to be credited directly to the current account of tecnoCAMPER, for which time of receipt will depend upon the methods of payment chosen:

• Credit Card, PayPal and PostePay: Payment is immediate
• Bank transfer: 5-6 working days.
• Cash on delivery:  Shipped immediately

Method of payment
The Customer has the option to choose from a variety of payment methods:

• Bank transfer
• Credit Card through Banca Sella
• Credit Card through PayPal
• PostePay

In the event payment is to be made by a bank transfer, the necessary details are:

TECNOCAMPER sas di Peluso Stefania & Co.
IBAN CODE : IT 30 J 03049 40020 052690277120
Cod. ABI: 03049
C.A.B.: 40020
c/c n° 052690277120

For those who wish to pay by PostePay the card number to which the payment is to be made is:
4023 6005 5712 3504 payable to Peluso Stefania

Shipping and Ownership

Products will be considered accepted at the time the Customer takes delivery of them.
Such acceptance will be assumed until such time as the Customer does not communicate, with recorded mail to
Tecnocamper sas di Peluso Stefania & Co.
via G. Matteotti, 6
80046 San Giorgio a Cremano (NA)
as soon as possible and in any case no later than 10 days after delivery, in the case that the products have been delivered as inoperable or in anyway defective.

The Seller can only accept orders that are to be delivered within Italy.

The Seller will not offer Mailbox services or to firms that conduct home delivery services.

For each order placed at www.tecnocamper.com,the Seller will invoice all items delivered. To complete the invoice, the information supplied by the Customer during the purchase process will be trusted and used. Once the invoice has been issues, no further changes or amendments can be made.
Shipping costs are liable to be paid by the Customer and are clearly displayed at the time of placing the order.
The payment of the merchandise by the Customer will be using the method chosen during the ordering process.
Orders, intended for home delivery, can reach a maximum weight limit of 30Kg.
The merchandise is packaged and shipped in cardboard boxes which are securely closed with white packaging tape baring the company’s logo to ensure the integrity of the package. In no circumstance will other materials be used for packaging and so in the event the package ordered by the Customer arrives with any form of discrepancies, we recommend you accept with reservation and verify the contents at the first available opportunity.

In normal cases the delivery of merchandise will be within 5-6 days after the day of dispatch; this may vary dependant on unforeseen external forces, traffic conditions, traffic in general or on acts of authority. Standard delivery, unless otherwise specified in writing between both parties, will take place during the hours of: 08.30 and 18.30 from Monday to Friday (excluding holidays).
It is advised, where possible, to provide a shipping address (the software on our site allows you to insert up to 5 different shipping addresses) where it is guaranteed, that during business hours (indicated above), someone is available who is authorized to accept the merchandise.
Responsibility will not be accepted on the part of the Seller pertaining to the delay in the order or delivery there of. Upon delivery of the goods by the courier, the Customer is required to check:
• that the number of goods present corresponds with the number indicated in the invoice;
• the package is whole, not damaged, wet or in anyway altered;
• that no other types of packaging materials have been used other than those stated above;
Any external damage or any discrepancy between the number of goods delivered and those invoiced need to be immediately brought to the attention of the delivering courier, adding “subject to withdrawal” to the accompanied documentation and confirm this within 7 days via fax or by mail with receipt of delivery directly to the courier, the address necessary in this event is given and explained on the accompanying documentation. It is also necessary to request the opening of a practice of fault on behalf of the Seller. Once the couriers documents have been signed, the Customer cannot dispute further any external appearance of what has been delivered. 

If the package arrives in tact, the merchandise must be verified within 7 days of taking receipt of them. Any damage or hidden defects must be reports in writing either by fax or by registered mail with return receipt to the address noted in the accompanying documentation.

Method of delivery by express courier:
Deliveries to home addresses, when delivered by express courier, can weigh no more than 30 kg maximum. Standard delivery will take place during the hours of: 08.30 and 18.30 from Monday to Friday (excluding holidays)

Delivery costs within Italy (Inc. VAT)
Delivery weight 00 - 10 Kg   € 10.00
Excess Kg – € 0.50 a Kg

Delivery costs outside-Italy - via Bartolini (Inc. VAT) :

N.B: for countries not listed in the table please email us.

This delivery price includes the cost of packaging materials (box, packaging tape and packing fillers).
The weight calculated is the volumetric weight (as stated by the Sda/Bartolini Express Courier service provider, this is only the case for Calabria, Sicilia and Sardinia) which can be calculated by multiplying the height, length and depth of the box containing the merchandise and dividing the total by 5000. If the value is equal or less than 10 the minimum charge is applied, if the value is above 10 than the excess Kg charge is applied. The Seller ensures the use of boxes with dimensions befitting to the amount of merchandise ordered so as not to unjustly charge the Customer excessive delivery costs.
The weight of shipment and its associated costs are calculated automatically during the order management process.
A confirmation e-mail will be sent to the Customer along with a tracking number so that the client can monitor the progress of their package directly via the Bartolini’s website.
After the first attempt at delivery, the courier will attempt to deliver the package a second time. If this attempt is also unsuccessful the Customer is requested to contact the call centre to arrange another deliver time or to another place closer to the Customer’s home. In the event this does not result in the package being delivered successfully, it will be returned to the Seller, thus cancelling the order and nothing will be owed to the Customer.

Guarantee and Assistance
The products found on our website are covered by the manufacturer’s warranty and guaranteed for 24 months from the date of purchase for any defects according to DL 24/02.   
During this period, in the event of any defects in the material, manufacture or conformity, the Seller is obliged to repair or substitute the defective component with a similar or equivalent product. If repair or replacement is not possible than a refund will be given based on the actual price of the  listed product, deducting any discount that was applied at the time of purchase and a reduction based on the use of the product.
The Seller reserves the right to refuse the guarantee on products where the serial number has been defaced, damaged or in part covered. The warranty covers manufacturing defects at the time of purchase and, in the event of necessary repairs, the manual labour necessary to repair them.
To use the warranty you must keep the invoice verifying purchase of the products. The guarantee will be declared void in the event of tampering, misuse of the product, negligence, malicious damage, accidental or another issues arising from the misuse after the sale of the item.
The guarantee is of the ‘on-centre’ type, meaning that the only charges payable by the customer are those of shipping the product to the repair workshop.
The intervention in no way alters the duration of the existing guarantee (2 years from date of purchase).

The Seller does not accept any responsibility for any forces, of any nature, that are beyond their control, which delay the execution of the contract within the time frame stated.
The Seller is in no way responsible for damages, losses and costs associated with any form of breach of contract, having the right to receiving the products full price as payment.
The Seller is not responsible in the event of malfunction due to problems relating to hardware or software problems and loss of data.
The Seller is not responsible for any fraudulent or the illegal use of credit card details or other methods of payment which may occur by third parties from to the purchase of goods. The Seller, in fact, is not able at any time during the purchase procedure to acquire credit card details as the site directly connects with the customers Bank, by opening a secure connection with them, to execute the payment.

Right to withdrawl

1.Under article 64 e segg del D.Lgs. n. 206/2005, if the Customer is a consumer (i.e. a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form to the seller as a reference to VAT), has the right to terminate purchase contract for any reason without penalty and without prejudice as indicated in Section 3.

2. To exercise this right, the Customer must send by registered mail, with a return receipt request, to return the item and in which you must indicate: a) the reasons for withdrawal; b) the bank needed to repay the sums paid in addition there must be a photocopy of the invoice attached. The request will be sent to:
TECNOCAMPER sas di Peluso Stefania & Co.
Via G. Matteotti, 6
80046 San Giorgio a Cremano (NA)
Upon receipt of the letter, the Seller will send an e-mail to the Customer informing them of the necessary course of action to withdraw and provide them with an authorization number that must be attached to the external packaging of the physical product and sent to the Seller within 10 days from the date of authorisation.

3. The right to withdrawal is subject to the following mandatory conditions:
• the right to withdrawal applies to the product as a whole; it is not possible to exercise this right on only part of the purchased product (e.g. accessories, software attachments, etc.); 
• the right to withdrawal does not apply to products returned without authorization;
• the purchased goods must be in an integral state and returned in their original packaging, complete with all parts (this includes packaging and any documentation, any accessories: manuals, cables, etc...); to limit damage caused to the original packaging, where possible, it is recommended to put the product into another box on which you are to affix the RMA number (Return Authorization Number) which has been issued by the Seller; in all cases, it must be avoided that labels or tape are directly placed on the products original packaging;
• the item that is to be withdrawn must display the same serial number that is present in the invoice at the time of sale; if the goods display a different serial number than that on the invoice the return will not be accepted and the product will be made available for the Customer to redeem, while cancelling the request for withdrawal;
• the costs associated with the return of the item will be borne by the Customer;
• shipment, until a certificate of receipt is received in our warehouse, is under the full responsibility of the Customer;
• in the even that goods are damaged during transportation, the Seller will inform the Customer (within 5 working days of receiving the goods in their warehouse), to enable the filing of a timely complaint against the carrier chosen and to obtain a reimbursement to the sum value of the goods (if insured); in this event, the product will be made available to the Customer for their return, while cancelling the request for withdrawal;

the right to withdrawal in full, in the event of the essential integrity of the product (the packaging and/or its contents), where the Seller finds:
• failure to affix the authorization form issued by the Seller to the external packaging or the product being shipped;
• the lack of external packaging and/or the original product packaging;
• the lack of integral parts of the product (accessories, cables, manuals, parts...) or defects to the product itself;

Conditions of Sale
The conditions pertained in this current document can be changed or modified by the Seller without any given notice and are valid from the date they are published on the website.